Privacy Policy

Last Updated: 10/11/2025

1. Our Commitment to Your Privacy

VitalYOU Pty Ltd (ACN 690 628 329) ("VitalYOU", "we", "us", "our") collects, uses, stores, and shares your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we handle your personal information when you use our platform, website, and related services (the "Platform"). We are committed to protecting your privacy and ensuring the security of your personal and health information.

2. The Information We Collect

Personal Information: We collect information such as your name, date of birth, email address, phone number, and residential address when you create an account or use our services.

Sensitive (Health) Information: We collect health information including intake forms, consultation notes, prescriptions, and pathology results. Sensitive health information is only collected with your explicit consent and is necessary for the provision of our services.

3. How and Why We Use Your Information

We use your information to: manage your account and provide our services; share relevant information with your treating practitioner, dispensing pharmacy, and pathology laboratories; process payments; communicate with you about your appointments and care; and improve the Platform using anonymised data only. We will not use your information for purposes beyond those described without your consent.

4. Who We Share Your Information With

Your information may be shared within the "triangle of care" necessary for your treatment: your treating Practitioner, dispensing Pharmacies, and Pathology Laboratories. We also share information with trusted Service Providers who assist with payment processing, hosting, and communication services. We will never sell your personal information to third parties.

5. Direct Marketing

We will only send you direct marketing communications with your opt-in consent. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us. We will never use your health information for marketing purposes.

6. Data Storage, Security, and Retention

We take reasonable steps to protect your information using encryption, access controls, and secure infrastructure. Medical records are retained for a minimum of 7 years in accordance with Australian health record-keeping requirements. Any cross-border disclosure of information will only occur with your consent and in compliance with the APPs.

7. Cookies and Website Analytics

We use essential cookies to ensure our Platform functions correctly, and analytics cookies to understand how visitors use our website. Analytics data is collected in an aggregated and anonymised form. You can manage cookie preferences through your browser settings.

8. Your Rights: Access, Correction, and Deletion

You have the right to request access to the personal information we hold about you, request correction of any inaccurate information, and request deletion of your information where appropriate. Please note that the law may require us to retain certain medical records even after you request deletion. To make a request, please contact us using the details below.

9. Children's Privacy

Our Platform and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Complaints and Contact

If you have any questions or concerns about how we handle your personal information, or wish to make a complaint, please contact our Privacy Officer:

Email: privacy@vitalyou.com.au

We will respond to all privacy enquiries within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.